7 AI Founders Share: The Secret to Developing a Successful AI App

The artificial intelligence and voice recognition industries are rapidly developing. According to an industry report published by a well-known market research firm Gartner, 85% of customer service interactions will not require manual support by 2020, which means that by that time we have been able to teach machines to use logical solutions to interpret data. .

App applications that support artificial intelligence technology will make people's lives more convenient, but the question is, how to develop such App applications? In order to answer this question, we interviewed some of the founders of the App app that used artificial intelligence technology and achieved success.

Here's how to say what they say:

First, provide a custom user experience because it is very valuable

Nathan Benaich, a well-known venture capitalist Playfair Capital, focuses on technology companies in the fields of data science, machine learning, and user experience.

An excellent application supported by artificial intelligence should make users feel bright and get an unprecedented experience. Take Google Photos for example. It can match search queries to retrieve images. There is also SwiftKey, which predicts the text the user will enter next. Then there is Tesla's autopilot, who has the ability to take over the driver's duties to drive the car. . These products all give users a feeling of surprise. This unique feeling will gradually become the user's habits, because it is very valuable.

Second, your algorithmic solution should be "invisible" or even irrelevant to users.

Shivon A. Zilis, Bloomberg Beta Venture Partner, OpenAI Business Consultant, Artificial Intelligence

There are two things that must be kept in mind:

– Is your algorithm "solving the problem first"? For your users, your algorithmic solution should be "invisible" or even irrelevant. Your app application needs to help users easily solve a problem and make them better.

– Today, your app is useful enough. Take the instant messaging app for example. It's very useful in this era, and, as such, it will get better and better over time. That's why many AIs start from chatbots. . If developers can bring this idea into the development of artificial intelligence applications and create the right user feedback loop, the data collection will be greatly improved over time.

Third, the best artificial intelligence, from the user's point of view to complete a task

Dennis R. Mortensen, Founder and CEO, x.ai

The best artificial intelligence products will enable users to become more capable, and the best artificial intelligence will complete the task from the perspective of the user; to achieve this, it is necessary to allow users to go as little as possible. Performing the operation is the real automatic intelligent technology.

It is very important that artificial intelligence software or virtual assistants allow people to communicate using natural language. If you let the user adapt to machine grammar and change the way they speak, or the way text is input, the experience and the effect will become poor. Of course, requiring the user to perform too many manual operations is not a good idea, so artificial intelligence apps need to avoid manual operations as much as possible.

At the other end of the interaction, you need to make the artificial intelligence response look very natural, which is also very important. On the x.ai App, our goal is to make users feel that they are not communicating with a human assistant. When we first started building Amy Ingram, an artificial intelligence personal assistant, we found that many of our peers could not do this. Therefore, we decided to create a new job role—an artificial intelligence interaction designer—to be responsible for developing Amy’s character. Make sure her words are consistent. Our users like Amy very much and I know her efficiency is high, but the main reason why she really falls in love with Amy is that she is really like human beings. Many people communicate with her and she doesn’t even realize she is an artificial intelligence. .

Fourth, the true power of artificial intelligence should be to enhance and enhance human capabilities.

Manuel Ebert, founder partner, summer.ai

I want to talk about what can't be done for you to develop an excellent AI app: Now we can easily open the chat bot window and book a burritos package. But the true power of artificial intelligence should be to enhance and enhance human capabilities, such as a smart steam shovel. An excellent artificial intelligence app not only helps users complete their work more quickly, but also allows them to complete something that they could not do before; something that users cannot afford. Artificial intelligence can become our personal travel assistant, our stylists, nutritionists, lawyers, coaches, and financial advisors.

Fifth, in the best artificial intelligence app, technology not only appears in front of you, but also integrates into the experience.

Raj Singh, co-founder and CEO of Tempo.ai, Inc., which has been acquired by Salesforce

In the best artificial intelligence app applications, technology not only appears in front of you, but also integrates into the experience. I think Google Photos is such an excellent application as a computer vision technology. It shows the charm of artificial intelligence and ignores the user experience.

6. Entrepreneurs add artificial intelligence technology to their own apps. They must follow the 80/20 principle.

Dr. Rob McInerney, Co-Founder & CEO, Intelligent Layer

For those entrepreneurs who want to add artificial intelligence technology to their own applications, I can give 80/20 principles and learn how to manage uncertainty.

When using artificial intelligence technology, it is easy for us to worry about every possible input problem. However, in reality, the vast majority of the value that artificial intelligence brings to users often solves a very small problem for them. Well solved some problems. At the smart layer, we spend a lot of time and energy analyzing user behavior and identifying the most common behaviors of users in order to understand where machine learning technology should be used.

It is also difficult for us to manage the so-called uncertainty, which means that our algorithm knows that "self" is not very experienced in certain fields or on certain problems, nor is it good at solving - they need to Human help can respond to problems. However, the ultimate goal of artificial intelligence is to provide users with a more satisfying and realistic experience.

VII. Predicting that some products do not currently exist, but in the future, what your users may like

Xavier Amatriain, Quora Engineering Vice President, Q&A, Netflix, former Research/Engineering Director, Machine Learning Expert

In an interview he once received, Xavier Amatriain explained the key elements of machine learning in product development and expressed how he viewed an excellent artificial intelligence app:

Even just looking at data, or some future hypothetical ideas, can help you optimize your product, while also allowing you to explore what can help your company (business).

You can think very "extremely" and predict things that don't exist at the moment but your users may like.

Netflix is ​​actually doing this, they want to predict what the user is currently looking for the most movies, even if you have never seen. So, by focusing on the data, you can help you better understand the hypothetical things, but also allow you to "see" what does not exist.

VIA arkenea

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