Recently, I received a call from Miss Li, reflecting that she placed an order on the professional errand platform called “Neighboring Interest†to clean the air-conditioning outlet of the central air-conditioning. Even the phone threatened.
Miss Li said that her central air-conditioning is a big gold medal. It has been normal since 2012. At the beginning of July, she noticed that the air conditioner's control screen indicated that the air outlet needed to be cleaned, and called the door-to-door service with a mobile phone.
[On Tuesday, July 5, through the neighboring interest platform, a central air-conditioning tuyere cleaning service was placed, and the order amount was 399 yuan. The next day, the platform sent a man to my house to help me clean the vents. He said that each machine should count as two vents, one in and one out, and another 400. ]
After cleaning the outlet, the maintenance worker also proposed to help detect the content of air-conditioning refrigerant.
[He said that the table shows 0.1 and should be in the normal range of 0.6. I said that I want to add a big gold to Canada. He said that I am a big gold. He also said that the medicated water is very cheap, and it costs 80 yuan. Then he adds it. After the addition, he said that the medicated water is 480. He said that it is 80 pieces, and added six pieces to 480. ]
One to two, 880 block fee into the maintenance workers' pockets, Miss Li was alert, she called Daikin air-conditioning service hotline on the spot to further verify.
[In the process of calling Daikin, he said that he wants to eat anything, so slipped away and knows? Asking the master of Daikin, I said that his cylinder is a N22 model potion. Daikin said that you should use the 401 model for this machine. If you add 22, your machine will be bad. ]
Ms. Li reflected to the neighboring platform that in addition to repeated customer service records, there was no formal reply, and the intimidation call of the maintenance worker was hit.
[I received this call when I was at 5:00, and then the liar told me that you still want to do it. What are you doing? You will kill me again, then I will go to the police to report to the police. ]
The reporter downloaded the “Terminal Interests†app and immediately popped up the “Buy, Buy, Drink, Buy, Sell, and Sell the Wholesale†page. The platform provides the same city express delivery, universal errands, housekeeping services, Various services such as house maintenance and home appliance cleaning. The reporter opened the home appliance cleaning column and came out of a bunch of merchants. In addition to the price information being highlighted, the user comments all showed only five-star rating, and there was no substantive text content, which was difficult for consumers to identify. The reporter called the customer service hotline of the neighboring interest, and the customer service staff inquired that Miss Li’s complaint was being processed. After the conversation, she informed that it had been refunded.
[Customer Service: It is just retired. Here I saw the transfer time is 10:33, refunding WeChat. ]
In the case of maintenance workers arbitrarily selling and intimidating consumers, the customer service said they would further verify. The next day, Ms. Ji, the customer service supervisor of the neighboring platform, contacted the reporter:
[The door-to-door service personnel promoted the problem of adding liquid. He had a problem of dishonesty, and even the merchants did the same. ]
She said that the phone threat is the personal behavior of the business employee and has nothing to do with the platform.
[This is a personal issue for the service staff, you can't guarantee that everyone is a good person. For each business, our platform will go through the website of the Industry and Commerce Bureau to record the record of one of its business licenses, confirm that the service level of the service provider is no problem, we will give him a shelf. ]
The so-called strict assessment mechanism of the platform is only to view the business license information of the merchant on the industrial and commercial website, but the quality of the service actually provided by the merchant is not considered. The reporter once again asked, the attitude of the customer service manager has changed, and she acknowledged that the platform is not well regulated.
[We are doing something wrong, the supervision of the service business here is not effective, we will all sort out all the service businesses above us, and any bad reviews will be immediately removed. ]
As of press time, the Xuhui District Consumer Protection Committee has launched an investigation into the situation of maintenance workers raising prices and threatening consumers, and will continue to pay attention to the neighboring platform.
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